Claims management
If the delivered products do not match the order, are damaged, defective, incomplete, or the Buyer made an ordering mistake, a claim must be submitted through Startpit. All claims use a standardised workflow, ensuring both parties follow the same process and every action is recorded.
Before you submit a claim, the Buyer should inspect the delivered products, compare them with the original order, keep all packaging until the inspection is complete, take photos or videos (if planning to submit a claim), and determine the correct claim reason.